ROMAN CAMPING - PRIVACY STATEMENT
Why we collect personal information
We collect certain personal information from you that are necessary to assist us in providing our services. Such as name, address, e-mail address (where necessary) and telephone numbers. This information is required for us to respond to your enquiries. We take reasonable steps to ensure your personal information is kept confidential, secure and protected from unauthorized access or use.
How we collect personal information
We collect personal information directly from you, such as when you request a product or service, or fill out warranty information, when you participate in our call center marketing campaigns, in response to our advertising or direct mail or when you have other dealings with us. We may collect that information over the telephone or internet and when you write to us.
When we may disclose your personal information
Generally we may disclose personal information about you in the following circumstances.
Disclose to authorised agencies
Disclose personal information about you to authorized agencies such as our solicitors, when required for legal proceedings; the police-investigating criminal or fraudulent transactions or as permitted by the Privacy Act for similar dealings.
Marketing Lists
Use personal information for marketing purposes. This includes putting your name and contact details on marketing lists for the purpose of direct marketing, offering you our products and services and those of our third party business partners, via email, post or telephone. We control customer information in any third party offers. Third party partners will issue customer information after the initial offer. Third party offers may be done from time to time and it is your own choice should you choose to disclose your personal information to a third party business partner after our initial offer. The information that you provide to a third party is voluntary. We enter into third party business relationships with care. As a matter of policy, we will require our third party business partners to clearly state their intention with personal information collected from you and make available to you their privacy policy. We will remove your name from such direct marketing lists if you ask us to do so. Please note that if your preference is to opt out of such marketing lists your name will be removed from such lists in the future. If your preference is to opt out you will lose the benefits of directly receiving from us various marketing communications about our latest products and services, promos or special deals with our third party business partners. We recommend that you visit www.roman.com.au to keep up to date on our latest products and services.
Company Service Providers
Transfer personal information for the primary purposes of carrying out business services and transactions confidentially to our external service providers. These may include but is not limited to processing applications or orders, marketing support, deliveries, debt collection, external mail outsourcing agents to handle our bulk postage requirements, our bank, merchant or financial agencies to process your account payments. Wherever possible we try to get those services provided without those third parties being provided with any of your personal information. If that is not possible, we require that any third party is provided with only the minimum necessary information and it is provided under terms of strict confidentiality on condition that the third party only uses it to provide services to you.
Quality of information collected
It is your responsibility to ensure that your personal information is up to date by notifying us of any changes to the details we hold about you. However we will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. We do require you to verify certain personal information for any account enquiry. We will also ask you to check your details in our company communications such as delivery advices and invoices.
Access to personal information
In accordance with the Privacy Act, you can access personal information about you held by us, and advise if you believe it is inaccurate, incomplete or out of date. You can request access to the personal information we hold by writing to the:
Privacy Officer
Roman Camping Equipment P/L
PO Box 7343 Alexandria NSW 2015
Unit 43, 34-36 Ralph Street, Alexandria NSW 2015
An administration fee of $10 will be charged.
Complaint
If you consider your privacy has been breached, please contact our Privacy Officer at the above address. If you consider that we have not resolved the issue you may refer the matter to the Privacy Commission Office.
TERMS AND CONDITIONS
Products
You can use this website to view any of the products displayed. You will find products covering a varied range of categories, which can only be purchased from retailers.
Currency
All transactions from this website are in Australian Dollars (AUD$).
Export
The website does not export products out of Australia. For export enquiries, please contact the Sales Manager by email, phone or fax.
Specifications
Due to ongoing product development, elements of this website are subject to change without notice.